Warranty Claims & Process at LafoBikes
At LafoBikes, we understand the importance of a reliable, high-quality ride. Our commitment to excellence extends beyond sales, offering robust warranty support for the elite brands we carry, including Colnago, Pinarello, Wilier, Chapter2, and more. If you encounter any issues with your purchase, our warranty process is designed to resolve your concerns efficiently, ensuring you're back on your bike as soon as possible.
Step-by-Step Warranty Claim Process
1. Identify the Issue: Before initiating a warranty claim, please verify that the issue pertains to a manufacturing defect. You can check the supplier's website to have detailed information on what constitutes a defect under their warranty terms.
2. Contact Our Support Team: Reach out to our customer support team via email at support@LafoBikes.com or call us directly. Providing details about the defect and your order will help us serve you faster. Remember to include photographs or videos if possible, as they are instrumental in assessing the condition of the product.
3. Shipping the Defective Item: Once your claim is reviewed and preliminary approval is given, you might be required to send the defective item back to the supplier or to LafoBikes, depending on the brand’s specific warranty policy. Please note that the cost of shipping the item back is the responsibility of the buyer.
4. Dispatch of Replacement: Once your warranty claim is approved, LafoBikes will handle the shipping of the replacement product at no additional cost to you. We strive to expedite the replacement process so you can continue enjoying your rides without undue delay.
Important Notes:
- Shipping Costs: The buyer is responsible for the cost of shipping the defective item to the supplier or LafoBikes. We recommend using a trackable shipping service to ensure the item reaches us safely.
- Warranty Coverage: Warranty terms vary by manufacturer. Please refer to the specific warranty documentation provided with your product for detailed information.
We at LafoBikes are committed to providing a seamless warranty process, ensuring that our customers can purchase with confidence and peace of mind. For any further questions about the warranty process or your specific case, please do not hesitate to contact us.